THE TERMS AND CONDITIONS, SATISFACTION GUARANTEES, PRIVACY POLICIES, AND RETURNS AND REFUNDS POLICIES MADE BY SILVER BUFFALO BELOW ARE CURRENT AS OF JANUARY 1, 2020 AND WILL REMAIN IN EFFECT IN THE FUTURE. THESE TERMS AND CONDITIONS AND SATISFACTION GUARANTEES MAY ALSO CHANGE WITHOUT NOTICE.

 

SATISFACTION GUARANTEE

We take our commitment to you, our customer, very seriously. We wouldn't be here without you, and many of you have been with us for more than 30 years! With that said, we want your shopping experience to be enjoyable and will do what we can, within reason, to make that happen. 

TERMS & CONDITIONS  –

We offer you the use of this website in the manner that best suits your needs. You may set up an account here and in doing so, opt for us to notify you of our shows, sales, new arrivals, and more. By setting up an account, you will be able to keep track of your purchases going forward in addition to some yet-to be-determined notification benefits! You do not, however, have to set up an account in order to shop on this site. And if, at any time, you would like to be removed from our email list, please Contact Us, and let us know! You can still keep your account here if you chose.

 

PRIVACY POLICY

If you chose to set up an account, you can be assured that we will not sell or share your information with any other venture and we promise that we will only contact you with what is going on with Silver Buffalo. You will always have the option to opt-out of notifications. We ask of you to please visit our Facebook page and share it with your friends and family. By helping us get the word out that we are now online only and we will continue to build our business and in turn, be able to offer more and more items to you from our site.

 

RETURNS
Silver Buffalo Gallery must be notified in writing, before any/all merchandise is shipped back for return. You will receive written confirmation from us that the item may be returned. Without such written confirmation, Silver Buffalo Gallery reserves the right to refuse delivery of the returned merchandise at the customer’s expense and a refund will not be given. Please go to our “Contact” page to do so.

 

PLEASE NOTE: All merchandise to be returned, must be in its original condition. Any item that has been sized (for you) or modified in any way, cannot be returned or exchanged. Also, Custom-ordered/fabricated items may not be eligible for return. Please consult with Silver Buffalo Gallery prior to purchase of any such item(s).

 

If written notification of your intent to return an item is received within 10 days of the original purchase date, a full refund, less a 10% restocking fee, will be granted as long as the sender provides complete tracking information for the returned merchandise, and the returned merchandise is received within 14 days of the original purchase date and is in its original condition. 

Returns may be sent to: Silver Buffalo Gallery, PO Box 182, Lovell, ME 04051

After 10 days, merchandise may only be returned in its original condition for store credit and under the following terms:

 

For returns made 11 to 28 days from the original date of purchase, a 15% restocking fee will be assessed against the original purchase price. The remainder will be issued as a store credit and notated on your account. Returns beyond 28 days of original purchase date will not be accepted.

ALL seasonal/holiday-style merchandise must be returned within 10 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

Gift Cards are non-returnable. 

 

All company policies are subject to change, at any time, at the discretion of Silver Buffalo Gallery, and without notice.

 

All refunds will be made using the same payment method as was used on the original purchase. In the event that this is not possible, a check will be issued.

 

All General Return Policy terms apply.

 
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three business days of the item being returned, less the aforementioned re-stocking fee.

Late or missing refunds (if applicable)
If you haven’t received your refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund, please contact us at silverbuffalostr@aol.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items may not be returned.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, “Contact Us” and await your written confirmation from us that you may return the item and then send your item to: Silver Buffalo Gallery, PO Box 182, Lovell, ME 04051. In the event of a return or an exchange, the customer is responsible for all shipping charges, including professional packing and insurance for the full retail value of the merchandise and tracking information must be immediately sent to Silver Buffalo Gallery. There may be a 10%-15% restocking fee assessed. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. (You may note that your purchase is a gift when you place your order.)


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 

SHIPPING

Shipping and handling fees are to be paid by the customer, in full, before merchandise is shipped.

 

All shipping is done through the United States Post Office and sent either first class or priority mail.  If you prefer UPS or FedEx, please let us know at the time of purchase. Additional charges will apply for items shipped via UPS or FedEx.

All shipments are insured for the full retail value of the merchandise and packaged using professional packing materials.  

 

In the event of a return, the customer is responsible for all shipping charges, including professional packing, insurance for the full retail value of the merchandise and a restocking fee.

 

If desired, the customer may request to have a “signature required” at the time of delivery. Additional charges will apply. Please make sure to CONTACT US at the time of purchase so that we are aware of this request and can meet your needs. Failure to do so will result in “No Signature Required” delivery.

Silver Buffalo Gallery will provide tracking information for all shipments via email.

 

All shipping charges are non-refundable.

 

RETURN POSTAGE

You must first notify us and receive a written confirmation from us that we will accept the return. Once you have received our written acceptance of the return you should mail your product to: Silver Buffalo Gallery, PO Box 182, Lovell, ME 04051. You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable and in the event of an exchange the cost of shipping for the second item shipped will be added to the total amount due. If you are due a refund, a the above-stated restocking fees will be assessed to the amount due you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, we recommend that you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and we cannot refund/exchange or otherwise credit your account if we do not receive your return, the return is your responsibility.